Frequently Asked Questions
As our world continues in this strange, unexpected and difficult season, we begin to cautiously open our doors to the two most important people at Activate Games - our team members and our guests.
As actor John Krasinski says, "When everything gets turned upside down, it only leads to better quality stuff."
While there are still a lot of unknowns and circumstances remain difficult, Activate Games has become "better quality stuff," more than it's ever been. It's cleaner, more personalized, more streamlined and we are more excited to give our guests a fun and safe experience than ever before. Here's a glimpse of ways we've revamped our space and experience to make it safe for both team members and guests.
100% of bookings will be made online and paid-in-full. This removes any interactions with credit cards and cash between our guests and team members. Keep your cards to yourself 😀
- Schedule is reduced to 33% of capacity to give more room for social distancing between teams.
- Length of experience will still be 75 minutes.
- Games in each micro arena will be the same experience as before COVID-19.
- All games will be cleaned thoroughly, in a rotation, multiple times per day with additional cleanings between guests.
- iPads in lobby will be cleaned after every use.
We are family and if we aren't healthy, we can't serve our guests. Measures taken daily include:
- Temperature reading at the start of each shift
- Wearing a mask at all times
- Staying at home if any symptoms are shown or if there is any risk whatsoever
If anyone in your group is feeling unwell, has been in contact with a person who has tested positive for COVID-19 or is displaying symptoms including fever, cough or shortness of breath, please contact us to reschedule your game, free of charge.
If you have any questions about how we're preparing Activate Games for a phased reopening, please contact your local store or email us at firstname.lastname@example.org
The cost is $25 plus tax per player.
A credit card is required to place the deposit for your booking: MasterCard, Visa, Visa Debit or American Express are accepted. You may pay with debit, credit card, or cash on the day of the event.
A minimum group of 2 people is needed to play. Games are played in groups of 2-5, but if you have 6 or more people, no problem! You can split into smaller groups and switch players at any time once in the gaming area.
At this time, we do not offer a program that would match groups of less than 2 with other players.
The games have been designed for adults, and therefore will be physically and mentally challenging for anybody under the age of 10. Activate requires a paid adult to be in the games at all times with children 10 years old and younger (this rule does not apply to school groups). For children between the ages of 11-13, an adult must be present at the facility throughout the entire gaming experience.
Please note, the paid adult counts towards your team of 2-5. If your group exceeds the size limit, you will be asked to split into smaller groups and an additional adult will be required in each grouping.
Gift vouchers are available for purchase online, over the phone, or at the location. The voucher is in the form of a code. If you prefer a physical item to gift, please stop by our location for a card.
Please note, all standard booking taxes will apply as your gift voucher acts as a pre-paid pass.
Have an unforgettable birthday party at Activate! At this time, we do not offer a birthday party package other than the standard experience. If you are celebrating a birthday, please call us and press 1 to book!
Please keep in mind that a paid adult is required to go into the rooms with all kids 10 years old and younger. Activate does not allow any outside food or drinks in the facility (with the exception of water bottles in the lobby).
As an active gaming experience, Activate requires players to run, jump, climb, crawl and throw in many of our game rooms. In order to create a more engaging experience for our guests, we have added some props meant to create a feeling of adrenaline and excitement, such as flashing lights, loud music, and fog.
While all players are welcome to play at Activate, we ask that those with pre-existing health conditions use caution, and check with your medical professional before attending when necessary.
We are more than happy to walk you through our facility at anytime during our store hours before you book to find out if you are able to play at Activate. Please be advised most games at Activate involve differentiating colours of the same family and vibrancy.
Activate is available to accommodate up to 15 people per time slot, however, the games must be played in teams of 3-5 players. Once you are in the gaming area, you are welcome to rearrange your teams at any point!
If you are interested in a private experience or have a group larger than 15 please reach out to our Group Director Lukas at email@example.com